Nissan is recalling certain model year 2007-2012 Versa vehicles in Canada and specific regions of the United States to replace both front coil springs. Due to a manufacturing process variation at a supplier that has since been corrected, certain Versas may contain front coil springs with insufficient anti-corrosion coating. As a result, corrosion could occur over time, which could in extreme cases lead to the fracture of the coil spring and potential damage to the front tire.
To verify if your vehicle is included in this or any other Nissan campaign, please click here.
IMPORTANT SAFETY RECALL
OWNER NOTIFICATION NHTSA RECALL 17V-637
Dear Nissan Versa Hatchback Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has decided that a defect, which relates to motor vehicle safety exists in Model Year 2012 Nissan Versa Hatchback vehicles. Our records indicate that you own or lease the Nissan vehicle identified by the VIN on the inside of this notice.
Reason for Recall
Due to a manufacturing issue, the front coil springs in certain Versa Hatchback vehicles may have insufficient corrosion coating. In states where heavy concentrations of road salt are used in the winter, the front coil springs can develop corrosion over time. Under certain circumstances, this can result in fracture of the spring. A fractured spring may damage the front tire and adversely affect the handling of the vehicle, increasing the risk of a crash.
In the states listed below where there is heavy use of road salt in the winter and corrosion is likely to occur, the dealers will perform the remedy outlined below.
| Connecticut | Kentucky | Missouri | Rhode Island |
| Delaware | Maine | New Hampshire | Vermont |
| District of Columbia | Maryland | New Jersey | Virginia |
| Illinois | Massachusetts | New York | West Virginia |
| Indiana | Michigan | Ohio | Wisconsin |
| Iowa | Minnesota | Pennsylvania |
According to our records, your vehicle is currently or was previously registered in one of the states listed above.
What Nissan Will Do
In the states shown in the table above, where there is heavy use of road salt in the winter and corrosion is likely to occur, the dealer will replace both front coil springs and perform a front wheel alignment at no cost to you. The remedy should take about three (3) hours to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
What You Should Do
Contact any Nissan dealer at your earliest convenience in order to arrange an appointment to have
your vehicle repaired. Please bring this notice with you to your service appointment.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department,
Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
The toll free number is 1-800-867-7669.
You may also submit a complaint to the Administrator:
Address:
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any inconvenience this may cause you.
Questions & Answers for the MY2007-2012 Nissan Versa Front Coil Spring Campaign PNC: PM565
| Table of Contents | |
| Section | Topic |
| I | Background Statement |
| II | Recall questions |
| III | Front Coil Spring questions |
| IV | Vehicle questions |
| V | Accident/Safety questions |
| VI | Dealer service questions |
| VII | Location questions |
I STATEMENT
Nissan will be conducting a safety recall on 2007-2012 model year Nissan Versa vehicles. Nissan discovered that, due to a production issue, the front coil springs in certain Versa vehicles may have insufficient corrosion coating. In states where heavy concentrations of road salt are used in the winter, the front coil springs can develop corrosion over time. This can result in fracture of the spring. A fractured spring may damage the front tire and adversely affect the handling of the vehicle, increasing the risk of a crash. In the states listed below where there is heavy use of road salt in the winter and corrosion is likely to occur, the dealers will replace the front coil springs.
| Connecticut | Kentucky | Missouri | Rhode Island |
| Delaware | Maine | New Hampshire | Vermont |
| District of Columbia | Maryland | New Jersey | Virginia |
| Illinois | Massachusetts | New York | West Virginia |
| Indiana | Michigan | Ohio | Wisconsin |
| Iowa | Minnesota | Pennsylvania |
According to our records, your vehicle is currently or was previously registered in one of the states listed above.
II RECALL QUESTIONS
Owners of affected vehicles will be notified beginning in November 2015 and will receive a second invitation to repair announcement beginning in January 2016.
Yes; we have informed the National Highway Traffic Safety Administration, as required by law.
In the states shown in the table below, where there is heavy use of road salt in the winter and corrosion is likely to occur, the dealer will replace both front coil springs.
| Connecticut | Kentucky | Missouri | Rhode Island |
| Delaware | Maine | New Hampshire | Vermont |
| District of Columbia | Maryland | New Jersey | Virginia |
| Illinois | Massachusetts | New York | West Virginia |
| Indiana | Michigan | Ohio | Wisconsin |
| Iowa | Minnesota | Pennsylvania |
No, the repair is offered free to the customer.
Please have your vehicle identification number (VIN) ready and follow one of these two options:
1. Log on to http://www.nissanusa.com/recalls-vin#/ and input you VIN for information.
2. Please call our dedicated phone line (800) 867-7669 and provide your VIN so that an agent can check if your vehicle is affected in this recall.
If you have paid to have your front coil springs replaced due to corrosion prior to this campaign, once the campaign repair has been completed on your vehicle, you may be eligible for reimbursement of the related expense, please visit http://nissanassist.wpengine.com for information and instructions for requesting a reimbursement. You may also contact Nissan via a dedicated toll free number at (800) 867-7669.
III FRONT COIL SPRING QUESTIONS
Nissan discovered that, due to a production issue, the front coil springs in certain Versa vehicles may have insufficient corrosion coating. In states where heavy concentrations of road salt are used in the winter, the front coil springs can develop corrosion over time.
If the vehicle continues to be driven in this condition, over time, it may lead to fracture of the front coil spring. This fractured spring may damage the front tire and adversely affect the handling of the vehicle, increasing the risk of a crash.
No. But owners who live in states where there is heavy use of road salt in the winter and corrosion is likely to occur should contact their dealer to have the front coil spring replaced after receiving their notification from Nissan.
IV VEHICLE QUESTIONS
| Model | Dates of Manufacture |
| MY 2007-2012 Nissan Versa | May 8, 2006 through November 12, 2012 |
Approximately 218,019 vehicles are affected that were ever registered in States where the recall campaign will be conducted.
No.
V ACCIDENT/SAFETY QUESTIONS
Yes.
No accidents or injuries have been reported related to this issue.
No, as the remedy will correct the condition.
VI DEALER SERVICE QUESTIONS
The repair should take about 3 hours to perform. Your dealer may require your vehicle for a longer period of time based on his work schedule.
No, any authorized Nissan dealer is able to perform the recall campaign.
The necessary parts for this recall campaign should be available by January 2016 timeframe
VII LOCATION QUESTIONS
Yes.
If your vehicle is affected by this campaign, please contact Nissan Canada Inc. at (800) 387-0122.
Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario L4W 4Z5
Yes.
Please contact Nissan via a dedicated toll free number at (800) 867-7669 or use this link http://www.nissanusa.com/apps/contactus and an agent will be able to assist you.
Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
Phone:
1-800-867-7669
Hours of operation:
7am – 10pm (CT) Monday – Friday
7am – 5pm (CT) Saturday