2014-2020 Rogue and 2017-2022 Rogue Sport vehicles Jack Knife Key FOB Voluntary Safety Recall
Is this a Safety recall?


What is the reason for the Voluntary Safety Recall?

Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key that may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken and the key could unlock and rotate downwards.

What is the possible effect of this condition?

If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash.

What will be the corrective action for this voluntary recall campaign?

The dealer will insert a Spacer into the key blade storage slot of the fob so the key blade is in the extended “open” position and cannot be folded down. Owners should bring all keys and fobs for the affected vehicle with them to the dealership when having the remedy performed, as the remedy will result in deactivation of any keys and fobs that are not registered at the time of repair.

How long will the corrective action take?

The remedy, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

Is my vehicle safe to drive?

Owners with a key that will not remain in the extended ‘open’ position should contact their Nissan dealer as soon as possible to have the final remedy performed. Owners should avoid attaching accessories to the key fob and use the key in the non-folding orientation. All owners are urged to complete the final remedy at their earliest opportunity.

Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?

The campaign will cover the towing costs for affected vehicles.

Is there any charge for the repair?

No. The remedy will be performed for the customer free of charge for parts and labor.

Please submit your reimbursement form via email or fax by downloading and completing the following form.

Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003


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