2010-2014 Murano and 2011-2015 Quest Brake Fluid Flush
What is the reason for the safety recall?

On certain MY2010-2014 Murano and MY2011-2015 Quest vehicles, a potential chemical reaction between the valve surface coating (Chromate layer) and the DOT3 brake fluid may cause a gel to form around the normally closed (“NC”) valve. In some cases, it can cause the NC valve to be stuck open.

What is the possible effect of the condition?

A potential chemical reaction between the valve surface coating (Chromate layer) and the DOT3 brake fluid may cause a gel to form around the normally closed (“NC”) valve. In some cases, it can cause the NC valve to be stuck open. The NC valve inside the ABS actuator. As a result, the brake fluid pressure may fluctuate and you may experience increased brake pedal travel in the event of ABS activation. Normal braking is unaffected.

What will be the corrective action for this voluntary safety recall campaign?

All affected vehicle will have the brake fluid replaced (DOT3 and DOT4 fluid). Dealers will inspect the ABS actuator. If needed, the ABS actuator will be replaced. An owner’s manual insert will be provided to you with instructions to use DOT4 brake fluid to prevent the subject condition from reoccurring, and the brake fluid reservoir cap will be changed to indicate use of DOT4 brake fluid.

How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, could take up to four and a half (4.5) hours to complete depending on the inspection results. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule or if the ABS actuator requires replacement.

Is there anything owners can do to mitigate this condition?

No.

Is there any charge for this service?

No. The remedy will be performed for the customer free of charge for parts and labor.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced.

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the recall campaign.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

If you previously had to replace your ABS actuator on your model year 2010-2014 Murano and 2011-2015 Quest Brake Fluid Flush due to a soft brake pedal or excessive brake pedal travel and Nissan did not cover the cost of the repair, please use the following directions.
You may submit your reimbursement form via email or fax by downloading and completing the form found here including submission of the documents listed below:
• Repair order(s)
• Proof of payment [may be on repair order (s)]
• Proof of vehicle ownership if repair is over $1,000

Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003

Phone:
1-800-867-7669

Hours of operation:
7am – 8pm (CT) Monday – Friday
7am – 5pm (CT) Saturday