Nissan is conducting a service campaign to inspect and, if necessary, replace the Antilock Braking System (ABS) actuator in certain impacted vehicles. A potential chemical reaction between the valve surface coating (Chromate layer) and the DOT3 brake fluid may cause a gel to form around the normally closed (“NC”) valve. In some cases, it can cause the NC valve to be stuck open. The NC valve inside the ABS actuator. As a result, the brake fluid pressure may fluctuate and drivers may experience increased brake pedal travel in the event of ABS activation. Normal braking is unaffected.
To help assure continued satisfaction and confidence in these vehicles, all affected vehicles will have the brake fluid replaced (DOT3 and DOT4 fluid). Dealers will inspect the ABS actuator. If needed, the ABS actuator will be replaced. An owner’s manual insert will be provided to you with instructions to use DOT4 brake fluid to prevent the subject condition from reoccurring, and the brake fluid reservoir cap will be changed to indicate use of DOT4 brake fluid. This service, which is conducted at no charge to impacted customers for parts and labor, could take up to four and a half (4.5) hours to complete depending on the inspection results. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule or if the ABS actuator requires replacement.
Nissan encourages impacted owners to contact their Nissan dealer at their earliest convenience in order to arrange an appointment. To minimize any inconvenience, it is important that you have an appointment before bringing your vehicle to the Nissan dealer for service.
On certain MY2010-2014 Murano and MY2011-2015 Quest vehicles, a potential chemical reaction between the valve surface coating (Chromate layer) and the DOT3 brake fluid may cause a gel to form around the normally closed (“NC”) valve. In some cases, it can cause the NC valve to be stuck open.
A potential chemical reaction between the valve surface coating (Chromate layer) and the DOT3 brake fluid may cause a gel to form around the normally closed (“NC”) valve. In some cases, it can cause the NC valve to be stuck open. The NC valve inside the ABS actuator. As a result, the brake fluid pressure may fluctuate and you may experience increased brake pedal travel in the event of ABS activation. Normal braking is unaffected.
All affected vehicle will have the brake fluid replaced (DOT3 and DOT4 fluid). Dealers will inspect the ABS actuator. If needed, the ABS actuator will be replaced. An owner’s manual insert will be provided to you with instructions to use DOT4 brake fluid to prevent the subject condition from reoccurring, and the brake fluid reservoir cap will be changed to indicate use of DOT4 brake fluid.
This service, which is conducted at no charge to you for parts and labor, could take up to four and a half (4.5) hours to complete depending on the inspection results. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule or if the ABS actuator requires replacement.
No.
No. The remedy will be performed for the customer free of charge for parts and labor.
Please consult your dealer for alternate transportation availability while your vehicle is being serviced.
No, any authorized Nissan dealer is able to perform the recall campaign.
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
No.
If you previously had to replace your ABS actuator on your model year 2010-2014 Murano and 2011-2015 Quest Brake Fluid Flush due to a soft brake pedal or excessive brake pedal travel and Nissan did not cover the cost of the repair, please use the following directions.
You may submit your reimbursement form via email or fax by downloading and completing the form found here including submission of the documents listed below:
• Repair order(s)
• Proof of payment [may be on repair order (s)]
• Proof of vehicle ownership if repair is over $1,000
Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
Phone:
1-800-867-7669
Hours of operation:
7am – 8pm (CT) Monday – Friday
7am – 5pm (CT) Saturday