Altima Rear Lower Link

Nissan is conducting a service campaign in states with high road salt usage to replace the rear suspension lower link. On some affected vehicles, and under severe corrosion conditions, one of the rear lower suspension links may corrode and separate at the bushing joint area, causing a knocking or rattling noise from the rear of the vehicle or rear wheel misalignment.

Nissan is conducting a Voluntary Service Campaign on certain Model Year 2013 Nissan Altima vehicles in USA (high road salt usage states) and Model Year 2013 and 2014 Nissan Altima vehicles in Canada to replace the rear suspension lower link.

On some affected vehicles, one of the rear lower suspension links may corrode and separate at the bushing joint area. Customers may notice a knocking or rattling noise from the rear of the vehicle or observe wheel misalignment on the rear wheel(s) if the link separates. Out of an abundance of caution, Nissan will conduct a proactive field action on vehicles currently or formerly registered in specific U.S. states with high road salt usage and in Canada.

This activity will be launched to dealers in two (2) phases, beginning with Vermont, Ohio, and Wisconsin in the U.S. Nissan will launch Phase II in the first quarter of 2020 for remaining salt states (Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, Washington D.C., and West Virginia).

Is this a Stop Sale?

No.

Is this a safety recall?

No.

What is the reason for this Voluntary Service Campaign?

On some affected vehicles, one of the rear lower suspension links may corrode and separate
at the bushing joint area when operated in areas with high road salt usage.

What is the possible effect of this condition?

Customers may notice a knocking or rattling noise from the rear of the vehicle or observe
wheel misalignment on the rear wheel(s) if the link separates.

What will be the corrective action?

Dealers will replace rear lower link(s) with new parts and perform a four-wheel alignment.

How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, could take up to
three (3) hours to complete. However, your Nissan dealer may require your vehicle for a
longer period of time based upon their work schedule.

When will vehicle owners be notified?

Nissan will begin notifying owners of Phase I affected vehicles beginning November 2019,
via U.S. Mail. Phase II owner notification timing will be decided at a later date.

Are parts readily available?

Yes.

I did not receive a letter, how can I tell if my vehicle is affected?

Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.

Is my vehicle safe to drive?

If you notice a knocking or rattling noise from the rear of the vehicle or observe wheel
misalignment on the rear wheel(s), you should arrange to have your vehicle remedied by a
Nissan dealer as soon as possible.

I have incurred expenses for lower link repairs can I be reimbursed?

If you have previously replaced the rear lower link in your vehicle and Nissan did not cover
the repair, please visit www.nissanassist.com, access the reimbursement claim form, and
follow the instructions on the website including submission of the following documents:

  • Repair order(s)
  • Proof of payment [may be on repair order(s)]
  • Proof of vehicle ownership if repair is over $1,000
Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being
serviced.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

Is there anything owners can do to mitigate the condition?

No.

Is there any charge for the repair?

No, the remedy will be performed for the customer free of charge for parts and labor.

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the voluntary service campaign.

What model year vehicles are involved?

Certain Nissan Altima vehicles currently or previously registered in specific U.S. states with
high road salt usage for model year 2013 and model years 2013-2014 in Canada are
potentially affected.

What specific states are considered high-users of road salt?

Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland,
Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania,
Rhode Island, Vermont, Virginia, Washington D.C., West Virginia and Wisconsin.

Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

Please submit your reimbursement form via email or fax by downloading and completing the following form.

Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003

Phone:
1-800-867-7669

Hours of operation:
7am – 10pm (CT) Monday – Friday
7am – 5pm (CT) Saturday