Nissan is conducting a service campaign in states with high road salt usage to replace the rear suspension lower link. On some affected vehicles, and under severe corrosion conditions, one of the rear lower suspension links may corrode and separate at the bushing joint area, causing a knocking or rattling noise from the rear of the vehicle or rear wheel misalignment.
OWNER NOTFICATION
Dear Nissan Altima Owner:
Nissan is committed to providing the highest levels of product safety, quality and customer satisfaction. With that in mind, we want to bring to your attention a Service Campaign that applies to your vehicle.
REASON FOR SERVICE CAMPAIGN
Nissan is conducting a service campaign in states with high road salt usage to replace the rear suspension lower link. On some affected vehicles, and under severe corrosion conditions, one of the rear lower suspension links may corrode and separate at the bushing joint area, causing a knocking or rattling noise from the rear of the vehicle or rear wheel misalignment.
WHAT NISSAN WILL DO
To help assure your continued satisfaction and confidence in your vehicle, Nissan dealers will proactively replace the rear suspension lower links and perform a four-wheel alignment. This important service is free of charge and should take approximately three (3) hours to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order to schedule an appointment to have this service performed.
To minimize any inconvenience to you, it is important that you have an appointment before bringing your vehicle to the Nissan dealer for service. Please bring this notice with you when you keep your service appointment. Instructions were provided to your Nissan dealer.
If you previously had to replace your rear lower link and Nissan did not cover the cost of the repair, please visit nissanassist.wpengine.com, access the reimbursement claim form, and follow the instructions on the website, including submission of the following documents:
- Repair order(s)
- Proof of payment [may be on repair order (s)]
- Proof of vehicle ownership if repair is over $1,000
For more information about this service campaign, please visit,
https://nna.secure.force.com/recall?camp=P9324.
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan vehicle.
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2013 Nissan Altima vehicles in USA (high road salt usage states) and Model Year 2013 and 2014 Nissan Altima vehicles in Canada to replace the rear suspension lower link.
On some affected vehicles, one of the rear lower suspension links may corrode and separate at the bushing joint area. Customers may notice a knocking or rattling noise from the rear of the vehicle or observe wheel misalignment on the rear wheel(s) if the link separates. Out of an abundance of caution, Nissan will conduct a proactive field action on vehicles currently or formerly registered in specific U.S. states with high road salt usage and in Canada.
This activity will be launched to dealers in two (2) phases, beginning with Vermont, Ohio, and Wisconsin in the U.S. Nissan will launch Phase II in the first quarter of 2020 for remaining salt states (Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, Washington D.C., and West Virginia).
No.
No.
On some affected vehicles, one of the rear lower suspension links may corrode and separate
at the bushing joint area when operated in areas with high road salt usage.
Customers may notice a knocking or rattling noise from the rear of the vehicle or observe
wheel misalignment on the rear wheel(s) if the link separates.
Dealers will replace rear lower link(s) with new parts and perform a four-wheel alignment.
This service, which is conducted at no charge to you for parts and labor, could take up to
three (3) hours to complete. However, your Nissan dealer may require your vehicle for a
longer period of time based upon their work schedule.
Nissan will begin notifying owners of Phase I affected vehicles beginning November 2019,
via U.S. Mail. Phase II owner notification timing will be decided at a later date.
Yes.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
If you notice a knocking or rattling noise from the rear of the vehicle or observe wheel
misalignment on the rear wheel(s), you should arrange to have your vehicle remedied by a
Nissan dealer as soon as possible.
If you have previously replaced the rear lower link in your vehicle and Nissan did not cover
the repair, please visit nissanassist.wpengine.com, access the reimbursement claim form, and
follow the instructions on the website including submission of the following documents:
- Repair order(s)
- Proof of payment [may be on repair order(s)]
- Proof of vehicle ownership if repair is over $1,000
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced.
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
No.
No, the remedy will be performed for the customer free of charge for parts and labor.
No, any authorized Nissan dealer is able to perform the voluntary service campaign.
Certain Nissan Altima vehicles currently or previously registered in specific U.S. states with
high road salt usage for model year 2013 and model years 2013-2014 in Canada are
potentially affected.
Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland,
Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania,
Rhode Island, Vermont, Virginia, Washington D.C., West Virginia and Wisconsin.
No.
Please submit your reimbursement form via email or fax by downloading and completing the following form.
Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
Phone:
1-800-867-7669
Hours of operation:
7am – 8pm (CT) Monday – Friday
7am – 5pm (CT) Saturday