Nissan Frontier, Titan, & Xterra Air Bag Control Unit

Nissan is conducting a service campaign to reprogram the Air Bag Control Unit (ACU) in your vehicle. The current ACU rollover-sensing calibration logic could allow for unintended rollover curtain air bag deployment in rare instances occurring under certain unique driving scenarios, usually involving unpaved roads or off-road where one side of the vehicle is higher than the other

Dear Nissan [Frontier Titan Xterra] Owner:

Nissan is committed to providing the highest levels of product quality and customer satisfaction. With that in mind, we want to bring to your attention important information regarding a service campaign for your Nissan [Frontier Titan Xterra] vehicle.

Reason for the Service Campaign

Nissan is conducting a service campaign to reprogram the Air Bag Control Unit (ACU) in your vehicle. The current ACU rollover-sensing calibration logic could allow for unintended rollover curtain air bag deployment in rare instances occurring under certain unique driving scenarios, usually involving unpaved roads or off-road where one side of the vehicle is higher than the other. The ACU reprogramming will improve rollover-sensing calibration to address these unique conditions and help prevent unintended rollover curtain air bag deployment, while maintaining the design intent for deployment in rollover crashes.

What You Should Do

Contact your Nissan dealer at your earliest convenience in order to arrange an appointment. This important service is free of charge and should take about an hour to complete, but your Nissan dealer may require your vehicle for a longer period of time based upon the workshop schedule. To ensure the least inconvenience for you, it is important that you have an appointment before bringing your vehicle to the Nissan dealer for service. Please bring this notice with you when you keep your service appointment. Instructions have been sent to your Nissan dealer.

If the dealer fails, or is unable to complete the service free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is (800)-867-7669.

Reimbursement for Previous Expenses

If you have incurred expenses in connection with an unintended side curtain airbag deployment in your vehicle, including expenses for damages to the vehicle caused by the unintended deployment, as well as rental or towing expenses, and these expenses have not been covered by Nissan, you may be eligible for reimbursement.

Please visit www.NissanAssist.com, download the Reimbursement Claim Form, and follow the instructions on the website, including submission of the following documents:

Repair order(s) and applicable invoices (for rental/towing)
Proof of payment for repair, rental and/or towing (as applicable)
Proof of vehicle ownership if repair is over $1,000

Thank you for providing us an opportunity to ensure your ongoing satisfaction with your Nissan [Frontier Titan Xterra].

FAQ's

Is this a safety recall?

No, but it is important that all vehicles subject to this service campaign be remedied. Please schedule an appointment at your earliest convenience.

What is the reason for this Voluntary Service Campaign?

The current Air Bag Control Unit (ACU) rollover-sensing calibration logic could allow for unintended curtain air bag deployment in rare instances occurring under certain unique driving scenarios, usually involving unpaved roads or off-road where one side of the vehicle is higher than the other.

What will be the corrective action?

Dealers will reprogram the Air Bag Control Unit (ACU) with updated software. The ACU reprogramming will improve rollover-sensing calibration to address certain unique driving scenarios, and help prevent unintended rollover curtain air bag deployment, while maintaining the design intent for deployment in rollover crashes.

I have previously paid to replace the rollover curtain air bag in my vehicle because of unintended deployment and the repair was not covered by Nissan. Am I eligible for reimbursement?

If you have previously replaced the rollover curtain air bag in your vehicle because of unintended deployment and the repair was not covered by Nissan, please visit the customer Reimbursement Section of this web site and follow the instructions once you have gathered the following necessary documentation:

Repair order(s)
Proof of payment [may be on repair order(s)]
Proof of vehicle ownership if repair is over $1,000

How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, should take approximately two (2) hours to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

When will vehicle owners be notified?

Nissan will begin notifying owners of all potentially affected vehicles in June, 2017 via U.S. Mail.

Are parts readily available?

Dealers will reprogram the Air Bag Control Unit (ACU) with updated software. Parts should not be necessary for this remedy.

I did not receive a letter, how can I tell if my vehicle is affected?

Please have your vehicle identification number (VIN) ready and follow one of these two options:

1. Log on to http://www.nissanusa.com/recalls-vin#/ and input you VIN for information.

2. Please call our dedicated phone line 1-800-867-7669 and provide your VIN so that an agent can check if your vehicle is affected in this recall.

Is my vehicle safe to drive?

Yes.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

Is there anything owners can do to mitigate the condition?

Customers should avoid driving off-road until the Air Bag Control Unit software can be updated in their vehicle.

Is there any charge for the repair?

No, the remedy will be performed for the customer free of charge for parts and labor.

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the voluntary service campaign.

What model year vehicles are involved?

Certain 2004-2014 Nissan Titan, 2005-2014 Nissan Frontier, and 2005-2014 Xterra vehicles within a specific production range are affected.

How many vehicles are involved in the service campaign?

USA Affected vehicle counts are:

Country	Titan (A60)	Frontier (D40)	Xterra (N50)	Total
USA	126,308	296,151	120,755	543,214

Make/Model	Dates of Manufacture
MY2004-14 Nissan Titan (A60)	Produced in Canton, MS between July 23, 2003 and August 30, 2014
MY2005-14 Nissan Frontier (D40)	Produced in Canton, MS between September 27, 2012 and August 7, 2014 Produced in Smyrna, TN between August 2, 2004 and August 24, 2012
MY2005-14 Nissan X-Terra (N50)	Produced in Canton, MS between September 26, 2012 and August 7, 2014 Produced in Smyrna, TN between September 30, 2004 and August 24, 2012

Are you experiencing this condition on any other Nissan (or Infiniti) models?

No.

Does this recall vehicles sold in Canada?

Yes.

I live in Canada and a vehicle included in this campaign, what do I need to do?

If your vehicle is affected by this campaign, please contact Nissan Canada Inc. at (800) 387-0122.

Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario L4W 4Z5

Rollover Curtain Airbag Control Unit Campaign

If you would like to submit your documents online, please click the following link:

SUBMIT DOCUMENTS

You may also submit your reimbursement form via email or fax by downloading and completing the following form.

Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003

Phone:
1-800-867-7669

Hours of operation:
7am – 8pm (CT) Monday – Friday
7am – 5pm (CT) Saturday