2017 Nissan Rogue Dash Side Harness
Is this a safety recall?

Yes.

What is the reason for the voluntary safety recall?

In affected vehicles there is a potential for water to leak and enter the connector. If this occurs, the dash side harness connector may corrode.

What is the possible effect of the condition?

If the connector becomes corroded, electrical current may continue to flow between the connector terminals, potentially causing the driver’s power seat or power window to become inoperative, All-Wheel Drive (AWD) warning light illumination, battery discharge, and/or thermal damage to the connector. In rare cases, the corrosion could potentially lead to a fire.

Can the customer identify this issue?

In some instances, the customer may experience one or more of the following conditions:
• Driver’s power window or inoperative
• Driver’s power seat inoperative
• All-Wheel Drive (AWD) warning light illuminated
• Battery discharge
• A burning odor
• Smoke under the driver side dash

If any of these conditions are experienced, Nissan recommends parking the vehicle outside away from other vehicles and structures and contacting Nissan Roadside Assistance (1-800-647-7261 option 1) to have the vehicle towed to an authorized Nissan dealer as soon as possible.

Can affected customers continue to drive their vehicle?

If the customer observes driver’s power window or power seat inoperative, All-Wheel Drive (AWD) warning light illuminated, battery discharge, or if the customer detects any burning odor or smoke, Nissan recommends parking the vehicle outside away from other vehicles and structures and contacting Nissan Roadside Assistance to have the vehicle towed to an authorized Nissan dealer as soon as possible.

Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced.

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the recall campaign.

How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, could take up to three (3) hours to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

Please submit your reimbursement form via email or fax by downloading and completing  the following form.

Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003

Phone:
1-800-867-7669

Hours of operation:
7am – 10pm (CT) Monday – Friday
7am – 5pm (CT) Saturday