This CVT warranty extension is being provided as an owner satisfaction effort to address owner concerns, including those concerns expressed by plaintiffs in class action litigation, and is subject to final approval of the settlement of that litigation. Prior to final approval, Nissan will make any necessary repairs that would be covered under the extended CVT warranty.
Nissan will extend the warranty coverage for Continuously Variable Transmission assembly (including internal CVT components, gaskets, and seals), CVT control valve body, and torque converter from its original duration of 5 years/60,000 miles to 7 years/84,000 miles, whichever comes first on 2013-2014 Pathfinder. Coverage of other vehicle components remains unchanged, and all other terms, conditions, limitations and exclusions of Nissan’s New Vehicle Limited Warranty continue to apply.
OWNER NOTFICATION – 2013-2014 Pathfinder CVT Warranty Extension
***The warranty extension applies to all non-hybrid 2013 JX35 manufactured between March 15, 2013 and June 14, 2013. Warranty coverage will be determined by your dealer based upon individual VIN.
Nissan would like to thank you for choosing to drive a Nissan Pathfinder. One of the many technologically-advanced features of your Pathfinder is the Continuously Variable Transmission (CVT), an innovative transmission that offers smooth, seamless shifting, while tailoring the vehicle’s output to your driving style.
While Nissan is proud to offer this advanced technology on many of our models, we have become aware that certain owners of some 2013-14 Pathfinder vehicles equipped with CVTs have expressed concerns about the long-term durability and repair costs of their CVTs. We take these concerns seriously. We strive to enhance vehicle performance and durability, and have made substantial improvements to our CVTs over the years.
To demonstrate our confidence in this technology, Nissan will extend the warranty coverage for your Continuously Variable Transmission assembly (including internal CVT components, gaskets, and seals), CVT control valve body, and torque converter from its original duration of 5 years/60,000 miles to 7 years/84,000 miles, whichever comes first. Coverage of other vehicle components remains unchanged, and all other terms, conditions, limitations and exclusions of Nissan’s New Vehicle Limited Warranty continue to apply. This CVT warranty extension is being provided as an owner satisfaction effort to address owner concerns, including those concerns expressed by plaintiffs in class action litigation, and is subject to final approval of the settlement of that litigation. Prior to final approval, Nissan will make any necessary repairs that would be covered under the extended CVT warranty.
In addition to the warranty extension, Nissan will reimburse customers who have previously paid to repair or replace their CVT, if the repairs would have been covered under this new extended warranty.
What You Should Do
This new, extended warranty coverage for CVT repair or replacement is effective immediately. This is no further action required on your part. The Pathfinder with the Vehicle Identification Number listed at the top of this page is covered by this extended CVT warranty. If you seek coverage for a repair under this extended warranty, you will need to bring your vehicle to an authorized Nissan dealer. The factory-trained technical staff at the Nissan dealer will have the diagnostic tools and knowledge to provide you with the appropriate service and submit your warranty claim. If you have additional questions regarding this program, you can visit www.NissanAssist.com or contact Nissan Consumer Affairs at 1-800-NISSAN1 (1-800-647-7261).
If you have previously paid for repairs to your CVT within the time and mileage limits of this new extended warranty, we ask you to visit www.NissanAssist.com, download the reimbursement claim form and follow the instructions on the website.
Thank you for choosing Nissan. At Nissan, we strive daily to deliver an exceptional ownership experience that will earn your confidence and trust. We are committed to doing the right thing by standing behind our products, and look forward to a long relationship that you find satisfying and rewarding.
***The warranty extension applies to all non-hybrid 2013 JX35 manufactured between March 15, 2013 and June 14, 2013. Warranty coverage will be determined by your dealer based upon individual VIN.
Nissan will begin notifying owners in December 2016, advising them of the warranty extension.
Yes. This an extension of the Warranty
This warranty extension is being conducted for customer satisfaction purposes. There is no basis for replacing or repurchasing the vehicle.
No, any authorized Nissan dealer is able to perform this diagnostic software update.
You may be eligible for reimbursement for any repairs that were previously performed for this issue. Full details are provided on this web site.
The potentially affected vehicles are as follows:
Region | Pathfinder (R52) |
USA | 172,080 |
Canada | 17,384 |
American Samoa | 10 |
Guam | 91 |
Puerto Rico | 1,382 |
Saipan | 10 |
U.S. Virgin Islands | 3 |
TOTAL | 190,960 |
Make/Model | Dates of Manufacture |
MY2013-14 non-hybrid Nissan Pathfinder (R52) | June 20, 2012 through September 20, 2014 |
Yes. Certain non-hybrid MY2013 Infiniti JX35 and non-hybrid MY2014 Infiniti QX60 vehicles may also be eligible to receive an extended warranty.
If you would like to submit your documents online, please click the following link:
Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
Phone:
1-800-867-7669
Hours of operation:
7am – 8pm (CT) Monday – Friday
7am – 5pm (CT) Saturday