On some 2013- 2018 Nissan Altimas and some 2016-2018 Nissan Maxima vehicles, one of the rear lower suspension links may corrode and separate at the bushing joint area. Customers may notice a knocking or rattling noise from the rear of the vehicle or observe wheel misalignment on the rear wheel(s) if the link separates.
WHAT NISSAN WILL DO
To help assure continued satisfaction and confidence in the vehicles impacted, Nissan is extending its New Vehicle Limited Warranty coverage for affected vehicles’ rear lower suspension links by 84 months and unlimited miles beyond the current 36 month/36,000 mile new vehicle limited warranty, for a total of 120 months without regard to mileage. This limited warranty extension applies only to the rear lower suspension links if parts are cracked or broken. Coverage of other vehicle components will remain unchanged, and all other terms, conditions, limitations and exclusions of Nissan’s New Vehicle Limited Warranty continue to apply. Please consult your warranty information booklet for details.
REIMBURSEMENT
If you have previously replaced the rear lower suspension link(s) in your 2013-2018 Nissan Altima or 2016-2018 Nissan Maxima vehicle due to failure, you may be eligible for reimbursement of the expense for parts and labor that you incurred. you may be eligible for reimbursement of the expense for parts and labor that you incurred. Please visit reimbursement tab on this page to access the reimbursement claim form, and follow the instructions on the website including submission of the following documents:
- Repair order(s)
- Proof of payment [may be on repair order(s)]
- Proof of vehicle ownership if repair is over $1,000
If you have additional questions, you may contact the National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-867-7669.
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan vehicle.
No. This is not a recall. This is a warranty extension.
The warranty is extended for the rear lower suspension links of 84 months and unlimited miles from the affected vehicle’s original 36 month/ 36,000 mile New Vehicle Limited Warranty for a total of 120 months warranty coverage (without regard to mileage).
To ensure customer satisfaction. On some affected vehicles, one of the rear lower suspension links may corrode and separate at the bushing joint area.
Customers may notice a knocking or rattling noise from the rear of the vehicle or observe wheel misalignment on the rear wheel(s) if the link separates.
This service, which is conducted at no charge to you for parts and labor, could take up to three (3) hours to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Yes.
No. Only specific Nissan Altima vehicles produced between March 2012 and January 2018 and specific Nissan Maxima vehicles produced between February 2015 and January 2018 are eligible.
If you notice a knocking or rattling noise from the rear of the vehicle or observe wheel misalignment on the rear wheel(s), you should arrange to have your vehicle remedied by a Nissan dealer as soon as possible.
No, any authorized Nissan dealer is able to perform the warranty repair.
For help finding a dealer, please feel free to use our Dealer Locator.
If you have previously replaced the rear lower suspension link(s) in your 2013-2018 Nissan Altima or 2016-2018 Nissan Maxima vehicle due to failure, you may be eligible for reimbursement of the expense for parts and labor that you incurred. You may submit your reimbursement form via email or fax by downloading and completing the following form including submission of the documents listed below:
- Repair order(s)
- Proof of payment [may be on repair order(s)]
- Proof of vehicle ownership if repair is over $1,000
Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
Phone:
1-800-867-7669
Hours of operation:
7am – 8pm (CT) Monday – Friday
7am – 5pm (CT) Saturday