Nissan is committed to providing the highest levels of product quality and customer satisfaction. With that in mind, Nissan would like to inform you of a warranty policy enhancement for the evaporative emission vapor vent tube from the fuel tank to the evaporative emission canister.
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Dear Nissan Owner,
Nissan is committed to providing the highest levels of product quality and customer satisfaction. With that in mind, Nissan is contacting you regarding a warranty policy enhancement for the evaporative emission vapor vent (EVAP) tube in your vehicle.
Reason for Warranty Policy Enhancement
In very rare circumstances, a clog could develop in the EVAP tube located between the fuel tank and the evaporative emission canister.
What Nissan is Doing
The emission warranty coverage for this EVAP tube has been enhanced to 15 years or 150,000 miles, whichever occurs first, if the tube is found to be clogged. All other warranty terms, limitations and conditions remain unchanged.
What You Should Do
1. Please print and place this email inside your Warranty Information Booklet that came with your vehicle to help remind you of this policy enhancement.
2. If you previously paid to have your evaporative emission vapor vent tube replaced because it was clogged, prior to 15 years or 150,000 miles (whichever occurred first), you may be eligible for reimbursement of this expense. Please select the REIMBURSEMENT FORM link for information and instructions for completing and submitting the Reimbursement Claim Form.
3. Please note that the reimbursement is only applicable to the EVAP tube.
4. No Dealer visit is required — you do not need to visit your Nissan dealer or take any additional action unless you believe the EVAP tube in your vehicle is clogged.
You may also contact Nissan Consumer Affairs:
Nissan Consumer Affairs
P.O. Box 685003
Franklin, TN 37068-5003
Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you.
FAQ's
No.
Nissan has discovered that on many 2003-2017MY Nissan models, in the very rare circumstance that a clog were to develop in the evaporative emission vapor vent tube (located between the fuel tank and vapor canister), the vehicles have software that may not be able to accurately pinpoint the issue.
Nissan will enhance the emission warranty coverage on this vapor vent tube to 15 years or 150,000 miles, whichever occurs first.
There is no need to bring your vehicle into your dealer. Please use the peel-off label from the letter you received and place the label on the cover of the Warranty Information Booklet which came with your vehicle.
All owners of record will be notified in phased mailing schedule via U.S. mail starting in the 1st quarter of 2017.
No parts are required for this warranty enhancement.
Yes.
No service is required for this warranty policy enhancement.
The warranty policy enhancement is meant to increase your confidence in Nissan as a company.
No.
No repair is required.
No repair is required. If an issue such as hard-to-fill with fuel does exist, you may go to any Nissan dealer for assessment.
Most MY04-MY16 vehicles are affected. Some late MY03 and early MY17 vehicles are also affected.
The estimated US population affected is ~11.2M.
If you would like to submit your documents online, please click the following link:
Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
Phone:
1-800-867-7669
Email:
nissanassist@nissan-usa.com
Hours of operation:
7am – 10pm (CT) Monday – Friday
7am – 5pm (CT) Saturday