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For the 2005-2010 Pathfinder, Xterra, and Frontier Radiator Assembly - Additional Warranty Extension

Table of Contents

Section	Topic	Page
I	Background Statement	1
II	Radiator Assembly Questions	2
III	Vehicle Questions	4
IV	Dealer Service Questions	4
V	Location Questions	5
VI	Class Action Settlement	5

I. Background Statement

Nissan has decided in the interest of customer satisfaction, to further extend the warranty for the Radiator Assembly on all 2005-10 Frontier, Pathfinder, and Xterra vehicles equipped with automatic transmissions.

On a small percentage of vehicles, an internal crack on the oil cooler tube may occur leading to internal leakage of engine coolant. While the majority of vehicles will not experience this issue, for customer satisfaction purposes, Nissan has decided to further extend the coverage of the New Vehicle Limited Warranty on the radiator assembly, subject to certain customer co-pays that vary with age/mileage.

The New Vehicle Limited Warranty coverage on applied vehicles for the Radiator Assembly (original terms 3 years/36,000 miles) will be extended from the current extension of 8 years/80,000 miles to 10 years/100,000 miles (whichever occurs first), including damage, repairs, replacement, and towing resulting from this issue.

With the additional extension, the following warranty coverage and corresponding customer co-pays will now apply:

Up to 8 years/80,000 miles (whichever comes first): No customer co-pay
After 8 years/80,000 miles (whichever comes first) up to 9 years/90,000 miles (whichever comes first): Customer co-pay is $2,500
After 9 years/90,000 miles (whichever comes first) up to 10 years/100,000 miles (whichever comes first): Customer co-pay is $3,000

As with the prior extension, this extension of warranty on the radiator assembly will cover damage caused to other affected components, including the vehicle transmission, as a result of an internal leakage condition in the radiator assembly. However, existing powertrain coverage applicable to the transmission (5 years/60,000 miles) otherwise remains unchanged.

II. Radiator Assembly Questions

Q.	What is the reason for warranty extension?
A.	To ensure customer satisfaction. On a small percentage of vehicles, an internal crack on the AT oil cooler tube inside the radiator might occur leading to internal leakage of engine coolant.

Q.	What is the possible effect of the condition?
A.	If an internal crack on the AT oil cooler tube inside the radiator occurs, internal leakage of engine coolant may result. If this occurs, damage to other vehicle components, including the transmission, is possible.

Q.	When will vehicle owners be notified?
A.	Nissan plans to begin notifying vehicle owners in late October, 2012. Owner notification will continue through the end of December, 2012.

Q.	Is this a safety recall?
A.	No. This is not a safety recall.

Q.	What will be the corrective action?
A.	Owners will be notified by mail that the New Vehicle Limited Warranty coverage on applied vehicles for the Radiator Assembly will be extended, subject to certain customer co-pays that vary with age/mileage, from the current extension of 8 years/80,000 miles to 10 years/100,000 miles (whichever occurs first), including damage, repairs, replacement, and towing resulting from this issue. With the additional extension, the following warranty coverage and corresponding customer co-pays will now apply: Up to 8 years/80,000 miles (whichever comes first): No customer co-pay After 8 years/80,000 miles (whichever comes first) up to 9 years/90,000 miles (whichever comes first): Customer co-pay is $2,500 After 9 years/90,000 miles (whichever comes first) up to 10 years/100,000 miles (whichever comes first): Customer co-pay is $3,000
Q.	Does this warranty extension cover the transmission?
A.	The extension of the warranty covers the radiator assembly, as well as any damage caused to other components, such as the transmission, due to a defect in materials or workmanship in the radiator assembly. However, the original powertrain warranty on the transmission covering defects in the transmission remains unchanged, at 5 years or 60,000 miles, whichever comes first.

Q.	What do I need to do if my vehicle is included in the warranty extension?
A.	If you feel your vehicle has an issue related to this warranty extension, contact your local dealer and schedule an appointment. The warranty extension assures that should the condition occur the radiator assembly will be covered by Nissan, after co-pays are met, for the duration of the new extended warranty period. However, if you are not experiencing any issues, no action is required.

Q.	Is there a customer charge for this warranty extension?
A.	Nissan offers the warranty extension free of charge and will cover the replacement of the radiator assembly and related repairs, free of charge for parts and labor, for up to 8 years/80,000 miles. Beyond these limits, Nissan will pay for radiator and related repairs subject to the following customer pay co-pays: Up to 8 years/80,000 miles (whichever comes first): No customer co-pay After 8 years/80,000 miles (whichever comes first) up to 9 years/90,000 miles (whichever comes first): Customer co-pay is $2,500 After 9 years/90,000 miles (whichever comes first) up to 10 years/100,000 miles (whichever comes first): Customer co-pay is $3,000
Q.	Will I be reimbursed for earlier repairs for the same condition?
A.	Yes, for eligible customers. For questions concerning reimbursement eligibility, Nissan has established a dedicated toll-free number, which will be available after November 1, 2012, at 1-877-208-9275. For questions not concerning reimbursement eligibility, but this warranty extension in general, please contact Nissan Consumer Affairs at 1-800-NISSAN1 (1-800-647-7261).

Q.	Can I get reimbursement through my Nissan Dealer?
A.	No. You will be able to access online claim submission on www.nissanatoilcoolersettlement.com after November 1, 2012. Eligible customers should also receive further information and a claim form by mail after January 2013.

Q.	Can I get reimbursement for the roadside assistance (towing) fees I incurred?
A.	Yes, for eligible customers. For questions concerning reimbursement eligibility, Nissan has established a dedicated toll-free number, which will be available after November 1, 2012, at 1-877-208-9275. For questions not concerning reimbursement eligibility, but this warranty extension in general, please contact Nissan Consumer Affairs at 1-800-NISSAN1 (1-800-647-7261).

III. VEHICLE QUESTIONS

Q.	What model year vehicles are affected by this warranty extension?
A.	MY 2005-10 Frontier, Pathfinder and Xterra vehicles equipped with automatic transmissions.

Q.	I already sold my vehicle, but it was worth less because of the radiator issue. Will you compensate me on the difference?
A.	No.

Q.	Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.	No. This condition does not affect any other Nissan (or Infiniti) vehicles.

Q.	My vehicle is just outside of the terms of the warranty extension; will Nissan assist me with additional repairs?
A.	No. The terms of the New Vehicle Limited Warranty on the radiator assembly are as follows: Up to a maximum of 8 years/80,000 miles (whichever comes first): No customer co-pay After 8 years/80,000 miles (whichever comes first) up to a maximum of 9 years/90,000 miles (whichever comes first): Customer co-pay is $2,500 After 9 years/90,000 miles (whichever comes first) up to a maximum of 10 years/100,000 miles (whichever comes first): Customer co-pay is $3,000

IV. DEALER SERVICE QUESTIONS

Q.	Has my dealer been informed of the warranty extension?
A.	All dealers have been informed of this warranty extension.

Q.	Will I have to take my vehicle back to the selling dealer to have the service performed?
A.	No, any authorized Nissan dealer is able to repair your vehicle as a part of the warranty extension. Note: Only Nissan dealers are authorized to perform these repairs for the warranty extension to be applied.

Q.	Will a loaner vehicle be provided while the dealer is servicing the vehicle?
A.	No. Alternate transportation is not provided under Nissan’s warranty while your vehicle is being serviced.

V. LOCATION QUESTIONS

Q.	Does this warranty extension affect Nissan vehicles sold in Canada?
A.	Yes.

Q.	I live in Canada and have a Nissan vehicle included in this warranty extension, what do I need to do?
A.	If your vehicle is involved in this warranty extension, please contact Nissan Canada Inc. at (800) 361-4792. Nissan Canada 5290 Orbitor Drive Mississauga, Ontario L4W 4Z5

Q.	Do I need a letter of clearance for my vehicle so I can export it to Canada if my vehicle is involved in this warranty extension?
A.	No, a letter of clearance is not needed for warranty extensions.

VI. Class Action Settlement

Do you have any information on the Class Action Settlement?

By January 2013, owners should receive, if not already, a notice letter that describes certain aspects of the reimbursement process, and also describes settlement terms of a class action lawsuit involving allegations of a defect in the radiator assembly. Nissan recommends you read that letter carefully, as it may affect your legal rights.

If you have additional questions concerning the Class Action Settlement, please call the toll-free number dedicated to the Class Action Settlement at 1-877-208-9275. Or you can visit the website dedicated to the Class Action Settlement, which is www.nissanatoilcoolersettlement.com.