Electronic Steering Column Lock (ESCL) Warranty Extension Program Details
Dear Nissan [Altima, Maxima] Owner,
Nissan is committed to providing the highest levels of product safety, quality and customer satisfaction. We believe our success depends on providing you with an exceptional ownership experience. With that in mind, we want to bring to your attention important information about the anti-theft system in your vehicle.
REASON FOR WARRANTY EXTENSION
Your Nissan vehicle is equipped with an Electronic Steering Column Lock (ESCL) unit that locks the steering wheel when the vehicle is parked and the ignition is turned off to help prevent theft. On some vehicles, due to a manufacturing irregularity that has since been corrected, the ESCL may malfunction after the vehicle is locked and could prevent the engine from starting. This condition, should it occur, will only occur when attempting to start the vehicle, and not while driving.
WHAT NISSAN IS DOING
Although Nissan believes the majority of owners will never experience this unique condition, to assure your continued satisfaction and confidence in your vehicle, Nissan has decided to extend the Nissan New Vehicle Limited Warranty, as it applies to the ESCL unit, from 3 years / 36,000 miles to 6 years / unlimited miles, whichever comes first.
WHAT YOU SHOULD DO
Please remove the sticker located on the bottom of this letter and place it on the cover of your Warranty Information Booklet to remind you of the warranty extension, should you ever need to use it.
Additionally, subject to certain terms, conditions, and exclusions, Nissan will reimburse eligible Nissan customers who already have paid to have the ESCL unit repaired or replaced due this condition, if the repair/replacement would have been covered under this extension.
Access to complete information and instructions including a reimbursement claim form will be available at www.nissanassist.com on April 1, 2013.
Should you have any further questions, please contact the National Consumer Affairs Department. National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-855-619-8190
Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you.