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Frequently Asked Questions
Q1. Why is Nissan implementing this program? A. We have become aware that a small percentage of owners of early models equipped with CVTs have expressed concerns about the cost of repair of their transmissions after the warranty expires. We take these comments about the cost of vehicle ownership seriously. We strive to provide an exceptional ownership experience and are implementing a thorough Customer Satisfaction Program to address this topic. Nissan is taking these actions to demonstrate our confidence in the CVT technology and to show our commitment to stand behind our products. Q2. What are the new terms of the extended warranty? A. To provide customers with additional assurance regarding their overall cost of ownership we have doubled the warranty period for the transmission in all Model Year 2003 to 2010 Nissan models with a CVT. The existing powertrain warranty coverage of 5 years/60,000 miles will be extended at no cost, for CVT repairs, replacements or related towing, to 10 years/120,000 miles, whichever comes first. This extension is effective immediately and requires no action on the customer's part. The remainder of the powertrain warranty coverage for components other than the transmission remains unchanged, at 5 years/60,000 miles, and your basic warranty coverage also remains unchanged. All other warranty terms, limitations and conditions otherwise apply. Q3. What vehicles are included in this program? A. 2003-2010 Murano; 2007-2010 Versa SL, Sentra, Altima and Maxima; 2008-2010 Rogue; 2009-2010 cube®. Q4. Is there a quality issue with the CVT? A. Nissan is confident in the quality of our CVT technology and has developed this program to demonstrate this confidence and stand behind our products. The vast majority of CVT owners will not experience any issue with their transmission. But for the small percentage that may experience an issue this program will address concerns about the cost of repair. Q5. Has Nissan made changes to the CVT? A. Nissan continuously strives to enhance our products, and have made ongoing improvements to our CVTs over the years. Q6. Are there any special requirements for maintaining the CVT? A. As with all vehicles it is important to follow the maintenance schedule in the owner's manual. It is also important to use the correct CVT fluid that has been specifically designed for use in the CVT and should not be replaced with other transmission fluid. Q7. Will Nissan reimburse me for maintenance performed on my CVT? A. Nissan has extended the coverage period of your CVT warranty. The warranty does not cover maintenance services as specified in your Nissan Service and Maintenance Guide. Q8. Is the extended warranty transferable? A. Yes, according to the terms of the original limited warranty, this warranty is applicable to the vehicle and transfers with ownership. No action is necessary to transfer the extended warranty to future owners. Q9. What symptoms will I experience if my CVT has an issue? A. The vast majority of owners will not experience any issues. However, as with any part of the vehicle if you notice any changes in vehicle operation or performance you should bring your vehicle to an authorized Nissan dealer for inspection. Q10. What is Nissan asking me to do? A. The extended warranty is effective immediately and no action is required by the owner. The customer letter describing the program includes a reminder label and we ask that you affix it to the front of the owner's Warranty Information Booklet. If your vehicle needs repairs during this extended warranty period, you will need to bring your vehicle to an authorized Nissan dealer to receive warranty service. Q11. If my CVT is replaced or repaired, what are the new terms of the warranty? A. The original warranty continues to apply with extended time and mileage limits for the CVT. The owner's Warranty Information Booklet contains warranty coverage details. There is also an additional parts warranty for 12 months/12,000 miles from the date of replacement should parts warranty extend beyond the remaining period of the extended CVT warranty. Q12. Will Nissan reimburse me if I previously replaced my CVT? A. Nissan offered to reimburse customers who have previously paid to repair or replace their CVT through 07/31/2010, if the repairs would have been covered within the new extended warranty period. This program has now expired. Q13. Does the extended warranty cover towing expenses? A. Towing to the nearest authorized Nissan dealer is covered under this extended warranty up to 10 years/120,000 miles if it would have been covered under the terms and conditions of the original warranty and is for CVT repair or replacement. Q14. Are rental car expenses covered? A. The extended CVT warranty does not have provisions for rental car reimbursement. Q15. Will the dealer know that my warranty has been extended? A. All Nissan dealers have received notification of the extended CVT warranty. They will be able to determine if your vehicle is covered under this program by the model year and transmission of your vehicle. The Nissan dealer warranty system will also have information on this program. Q16. If I need a transmission repair, can I have it repaired at an independent repair facility and have the cost reimbursed to me? A. All warranty repairs must take place at an authorized Nissan dealer. If the repairs were made outside of the warranty period at an independent repair facility prior to the implementation of this extended warranty the repairs may be eligible for reimbursement. Q17. If my vehicle is outside of the extended warranty, how will you address any service issues with my CVT? A. Most vehicles equipped with a CVT that are out of warranty will now be brought back into warranty with the new 10 year/120,000 mile coverage. In the unlikely event you need a repair beyond the extended warranty period, Nissan is working to change the repair process and reduce the cost of repairs. Also, the MSRP of a replacement CVT has already been reduced. Q18. I did not receive a letter indicating my warranty has been extended; can I receive a copy of the letter? A. The extended warranty is effective immediately, so if you have concerns you should contact your local authorized Nissan dealer for service. If you need more information please contact Nissan Consumer Affairs at 1800NISSAN1 (1-800-647-7261). Q19. I have heard there is a service campaign on the Rogue for transmission (CVT) noise. Is this different from the CVT Customer Satisfaction Program? A. Yes. The Rogue Transmission Noise Voluntary Service Campaign is separate from the CVT Customer Satisfaction Program. Nissan is conducting a service campaign on 2008, 2009, and early 2010 Rogues to reprogram the Transmission Control Module and Engine Control Module software to reduce a subtle rattling noise that may come from the transmission at low speeds. The noise does not affect the performance or safety of the vehicle. Q20. I own a different Nissan model with a CVT. Do I need to take my vehicle to the dealer? A. The Rogue Transmission Noise Service Campaign only applies to 2008, 2009, and early 2010 Rogues. Other models with the CVT are not included in this service campaign. Q21. I own a Rogue but have not been contacted to take my vehicle in for reprogramming. What should I do? A. All 2008, 2009, and early 2010 Rogues are involved in the campaign. Affected owners began receiving letters regarding this service campaign in mid-December. If you own a 2010 Rogue and do not receive a letter by the end of February, 2010, your vehicle probably is not involved in this service campaign. However, if you wish to confirm if your vehicle is involved after the end of February, you are welcome to call Nissan Consumer Affairs at 1-800-NISSAN-1 (1-800-647-7261). |
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