Electronic Steering Column Lock (ESCL) Service Campaign

Nissan is conducting a voluntary service campaign on specific MY2009-10 Nissan Altima, Altima Coupe, Altima Hybrid, and Maxima vehicles to replace the existing Electronic Steering Column Lock (ESCL) with an Electronic Steering Column Box (ESCB).

FAQ's

What is the reason for this Voluntary Service Campaign?

The Electronic Steering Column Lock (ESCL) locks the steering wheel when the vehicle is parked and turned off to help prevent theft. On some vehicles, due to a manufacturing regularity, the ESCL may malfunction after the vehicle is locked and could prevent the engine from starting. This condition, should it occur, will only occur when attempting to start the vehicle, and not while driving.

What is the possible effect of the condition?

The engine may not start if the Electronic Steering Column Lock (ESCL) has malfunctioned after the vehicle is locked and turned off.

Is this a safety recall?

No.

What will be the corrective action?

Dealer will replace the existing Electronic Steering Column Lock (ESCL) with an Electronic Steering Column Box (ESCB). The ESCB will replace the ESCL assembly, but will no longer lock the steering wheel when the vehicle is parked and turned off. The steering wheel locking function is not necessary as the vehicle is also equipped with an anti-theft immobilizer to help prevent theft. Installation of the ESCB will eliminate the possibility of a no-start condition related to the manufacturing irregularity on the ESCL.

How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, should take approximately one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

When will vehicle owners be notified?

Nissan will begin notifying owners of all potentially affected vehicles in February, 2017 via U.S. Mail.

Are parts readily available?

Yes.

I did not receive a letter, how can I tell if my vehicle is affected?

Please have your vehicle identification number (VIN) ready and follow one of these two options:

  1. Log on to http://www.nissanusa.com/recalls-vin#/ and input you VIN for information.
  2. Please call our dedicated phone line 1-800-867-7669 and provide your VIN so that an agent can check if your vehicle is affected in this recall.
I currently have an Electronic Steering Column Lock (ESCL) installed and my vehicle is not listed included. Am I eligible to have an Electronic Steering Column Box (ESCB) installed at no cost?

If the vehicle is not included the vehicle is not eligible to have an ESCB installed at no cost for parts and labor.

If a customer previously paid for Electronic Steering Column Lock (ESCL) replacement are they eligible for reimbursement?

In the interest of customer satisfaction, owners that previously paid for out-of-warranty repairs will be considered for reimbursement.
If you have additional questions regarding this program, you can visit www.NissanAssist.com or contact Nissan Consumer Affairs at 1-800-NISSAN1 1-800-867-7669

If you have previously paid for repairs to your Electronic Steering Column Lock, we ask you to visit www.NissanAssist.com, download the reimbursement claim form and follow the instructions on the website once you have gathered the following necessary documentation:
Repair order(s)
Proof of payment (may be on repair order(s))
Proof of ownership

Is my vehicle safe to drive?

Yes.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

No, please check with your dealership for alternate transportation availability.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

Is there anything owners can do to mitigate the condition?

No.

Is there any charge for the repair?

No, the remedy will be performed for the customer free of charge for parts and labor.

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the voluntary service campaign.

What model year vehicles are involved?

Certain MY2009-10 Nissan Altima, Altima Coupe, Altima Hybrid and Maxima vehicles within a specific production range are affected.

How many vehicles are involved in the service campaign?

USA Affected vehicle counts are:

Country Maxima Altima Altima Coupe Altima Hybrid Total
USA 59,301 150,613 59,301 10,324 243,138
Are you experiencing this condition on any other Nissan (or Infiniti) models?

No.

What are my options if I don't want the Electronic Steering Column Lock (ESCL) replaced?

This campaign is being offered to prevent any customer inconvenience that may result from an ESCL malfunction. You can decline this repair if you do not wish to have this repair performed. The campaign will remain open on your vehicle until the vehicle is either repaired or Nissan elects to discontinue this repair. Please be advised that Nissan may elect to discontinue this campaign in the future, without notice.

What if my Electronic Steering Column Lock (ESCL) or Electronic Steering Column Box (ESCB) fails at a later date? Is it covered under warranty?

Genuine Nissan parts (ESCL or ESCB) installed as part of this campaign or through previous repairs are covered by Nissan’s 12month/12,000 mile parts warranty.

Electronic Steering Column Lock (ESCL) Service Campaign

If you would like to submit your documents online, please click the following link:

SUBMIT DOCUMENTS
You may also submit your reimbursement form via email or fax by downloading and completing the following form.

Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003

Phone:
1-800-867-7669

Hours of operation:
7am – 10pm (CT) Monday – Friday
7am – 5pm (CT) Saturday